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Return Policy

If you wish to return your purchase or to report a discrepancy, please contact our customer service department using one of the following options:

1. Phone: (705)-737-4400

2. In Writing:

WiFi POOL SOLUTIONS
1 Saunders Road Unit 8
Barrie, Ontario Canada
L4N 9A7

Fax: 705-737-5400

3. Email: Email: sales@heaterreader.com

All returns must have prior return authorization and be received within 15 days from ship date. We allow you 15 days to return a product that you are not satisfied with, whether or not it is defective.

Your right of retraction starts from the moment your order is delivered. You can return the product within this time period, at your own expense, accompanied by your invoice, as well as a return authorization number.  Returns without a return authorization number will not be accepted.

To obtain authorization please call: (705)-737-4400

Please allow 4-8 weeks for processing. If you have not received credit for returned goods after the 8-week period, please contact customer service.

Please note freight charges are not eligible for reimbursement.