--- title: Support | HeaterReader™ Support description: Need help with your HeaterReader™? Send us a message and we will get back to you ASAP, so you can get back to managing your pool from anywhere, using our app! --- [Support](https://www.heaterreader.com/support-heater-reader-wifi-pool-solutions?hsLang=es) | [Contact Us](https://www.heaterreader.com/contact-heater-reader-wifi-pool-solution?hsLang=es) | [Login](http://app.heaterreader.com/)  [![Buy Now](https://no-cache.hubspot.com/cta/default/2469705/6085edc4-6525-4ec5-a63d-fa7d725a0b86.png)](https://cta-redirect.hubspot.com/cta/redirect/2469705/6085edc4-6525-4ec5-a63d-fa7d725a0b86)   [![HeaterReader Pool Control Device](https://www.heaterreader.com/hs-fs/hubfs/Images/Logos/logo-no-subtext.png?width=360&height=90&name=logo-no-subtext.png "HeaterReader Pool Control Device")](https://www.heaterreader.com?hsLang=es) - Product - [HeaterReader™](https://www.heaterreader.com/heater-reader-smart-wifi-pool-control-app) - Features - [Cost Analysis](https://www.heaterreader.com/cost-analysis-tool-provides-real-time-energy-consumption-costs) - [Instant Notifications](https://www.heaterreader.com/instant-notifications-for-pool-heater-and-pump-status) - [Custom Schedules](https://www.heaterreader.com/heater-reader-custom-schedules-and-timers) - [Easy to Install](https://www.heaterreader.com/heaterreader-is-an-easy-to-install-pool-control-device) - [Retrofits to Any Pool](https://www.heaterreader.com/heaterreader-retrofits-to-any-pool-heater-or-pump) - [Eco-Friendly](https://www.heaterreader.com/heaterreader-eco-friendly-pool-automation) - [See It Work](https://www.heaterreader.com/see-it-work-heater-reader-wifi-smart-pool-app) - [Gallery](https://www.heaterreader.com/heater-reader-gallery) - [FAQ](https://www.heaterreader.com/faq-heater-reader-wifi-pool-solution) - [Find a Dealer](https://www.heaterreader.com/find-a-heater-reader-wifi-pool-dealer) - [Install Guide](https://www.heaterreader.com/install-guide-heater-reader-wifi-pool-controller) - [Get The App](https://www.heaterreader.com/get-the-heater-reader-wifi-pool-app) - [Book A Demo](https://www.heaterreader.com/schedule-a-heaterreader-control-centre-demo) - [Homeowners](https://www.heaterreader.com/homeowner-heater-reader-wifi-pool-control) - Property Managers - [Property Managers](https://www.heaterreader.com/property-manager-heater-reader-wifi-pool-solution) - [Waterparks](https://www.heaterreader.com/waterparks-heater-reader-wifi-pool-solution-pool-management) - [Hotels](https://www.heaterreader.com/heater-reader-wifi-pool-solution-hotel-pool-management) - [Resorts](https://www.heaterreader.com/heater-reader-wifi-pool-solution-pool-management-for-resorts) - [Control Centre](https://www.heaterreader.com/control-centre-heatear-reader-wifi-pool-control) - [Book A Demo](https://www.heaterreader.com/schedule-a-heaterreader-control-centre-demo) - [Dealers](https://www.heaterreader.com/dealer) - [North America Dealers](https://www.heaterreader.com/dealer) - [International Dealers](https://www.heaterreader.com/international-dealers) - Company - [News & Events](https://www.heaterreader.com/news-events) - [Our Story](https://www.heaterreader.com/about-heater-reader-wifi-pool-solution-story) - [Contact Us](https://www.heaterreader.com/contact-heater-reader-wifi-pool-solution) - [Testimonials](https://www.heaterreader.com/feedback-for-wifi-heater-controller-for-pools) - [Blog](https://www.heaterreader.com/the-pool-life-blog) ## Support # Thanks For Choosing HeaterReader™ Looking for help with your HeaterReader™?  Please fill out our Support form and we will contact you shortly, using the information provided.  Want to get a hold of us sooner? Feel free to call us at (705) 737-4400 ### Support ## Return Policy If you wish to return your purchase or to report a discrepancy, please contact our customer service department using one of the following options: **1. Phone: **(705)-737-4400 **2. In Writing:** WiFi POOL SOLUTIONS 1 Saunders Road Unit 8 Barrie, Ontario Canada L4N 9A7 Fax: 705-737-5400 **3. Email: **Email: sales@heaterreader.com All returns must have prior return authorization and be received within 15 days from ship date. We allow you 15 days to return a product that you are not satisfied with, whether or not it is defective. Your right of retraction starts from the moment your order is delivered. You can return the product within this time period, at your own expense, accompanied by your invoice, as well as a return authorization number.  Returns without a return authorization number will not be accepted. To obtain authorization please call: **(705)-737-4400** Please allow 4-8 weeks for processing. If you have not received credit for returned goods after the 8-week period, please contact customer service. Please note freight charges are not eligible for reimbursement. ### Subscribe to The HeaterReader™ Blog ![heaterheater](https://www.heaterreader.com/hs-fs/hubfs/heaterheater.png?width=360&name=heaterheater.png "heaterheater")   [sales@heaterreader.com](mailto:sales@heaterreader.com) [Contact Us](https://www.heaterreader.com/contact-heater-reader-wifi-pool-solution?hsLang=es) [Login](http://app.heaterreader.com/) #### Product - [HeaterReader™](https://www.heaterreader.com/heater-reader-smart-wifi-pool-control-app) - [See It Work](https://www.heaterreader.com/see-it-work-heater-reader-wifi-smart-pool-app) - [FAQ](https://www.heaterreader.com/faq-heater-reader-wifi-pool-solution) - [Install Guide](https://www.heaterreader.com/install-guide-heater-reader-wifi-pool-controller) - [Get The App](https://www.heaterreader.com/get-the-heater-reader-wifi-pool-app) #### Learn More - [Homeowners](https://www.heaterreader.com/homeowner-heater-reader-wifi-pool-control) - [Property Managers](https://www.heaterreader.com/property-manager-heater-reader-wifi-pool-solution) - [Dealers](https://www.heaterreader.com/dealer) #### The Pool Life Blog #### About Our Company At HeaterReader™ we are dedicated to providing smart and simple solutions that bring peace mind through technology and value.  [HeaterReader™](http://heaterreader.com/)© 2026